Privacy Policy - Hearth Vision Homes

1. Introduction

At Hearth Vision Homes (“we,” “our,” “us”), accessible via hearthvisionhomes.com, your privacy and the security of your personal data are of paramount importance to us. We are committed to safeguarding your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and any other relevant privacy legislation. This Privacy Policy outlines how we collect, use, disclose, store, and protect your data when you interact with our website, products, and services.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all individuals who visit hearthvisionhomes.com and use our services, whether via desktop, mobile devices, or associated digital platforms. Hearth Vision Homes is the data controller responsible for the processing of your personal data as described in this policy. If you have any questions or concerns regarding the processing of your information, you may contact us at [email protected].

3. Categories of Data Processed

We may collect and process the following categories of personal data:

a. Usage Data
Details about your interaction with our website, such as IP addresses, browser types, session durations, visited pages, traffic data, and referral sources.

b. Account Data
Information you provide when creating an account or submitting forms, including your name, address, email address, and phone number.

c. Profile Data
Information related to your preferences, interests, product choices, order history, and user behavior on hearthvisionhomes.com.

d. Communication Data
Records of your interactions with us, including customer support inquiries, email correspondence, submission forms, and chat logs.

e. Technical Data
Information about the device you use to access our services, such as hardware model, operating system, browser type and version, screen resolution, and system settings.

f. Transaction Data
Details relating to purchases made through our website, including billing addresses, shipping information, payment methods, and transaction identifiers. Payment details are processed securely by certified third-party payment processors.

g. Preference Data
Your choices relating to marketing communications, product notifications, subscription interests, and cookie settings.

4. Legal Bases for Processing

We process your personal data based on the following legal grounds:

– Performance of a Contract: When processing is necessary to fulfill a contract or take steps at your request prior to entering a contract.
– Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, maintaining website security, or conducting market analysis, provided that these interests do not override your rights.
– Consent: When you have provided specific, informed, and unambiguous consent for particular processing activities, such as subscription to newsletters or use of non-essential cookies.
– Legal Obligation: When processing is required to meet a legal or regulatory obligation.

5. Your Rights

Subject to applicable data protection laws and certain limitations, you have the following rights over your personal data:

– Right of Access: To know what personal data we hold about you.
– Right to Rectification: To correct inaccurate or incomplete personal data.
– Right to Erasure: To request deletion of your personal information.
– Right to Restrict Processing: To request limitations on the processing of your data in specific scenarios.
– Right to Data Portability: To obtain a copy of your personal data in a structured, commonly used, and machine-readable format and transfer it to another service provider.

To exercise any of these rights, please contact us at [email protected]. We will address your request in accordance with applicable law.

6. Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risks. These include:

– Data encryption in transit and at rest
– Role-based access controls and strong authentication methods
– Regular security audits and vulnerability monitoring
– Routine data backups stored securely
– Employee training on data protection, confidentiality, and security practices

While no system can ever guarantee 100% protection, we continuously strive to enhance our security posture and mitigate risks.

7. International Transfers

Your personal data may be transferred to and processed in locations outside of your country or the European Economic Area (EEA). When we conduct such transfers, we ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses approved by the European Commission or compliance with recognized certification mechanisms. We also ensure that any third-party processors adhere to equivalent data protection standards.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including:

– Usage Data: Retained for analytics purposes for up to 12 months
– Account and Profile Data: Retained until account deletion plus 6 months
– Transaction Data: Retained for up to 7 years to comply with tax and accounting obligations
– Communication Data: Retained for 3 years from last interaction
– Preference Data: Retained until consent preferences are updated or revoked

Once retention periods have expired, data is securely deleted or fully anonymized.

9. Cookie Policy

We use cookies and similar tracking technologies to enhance user experience and analyze site performance. These include:

– Essential Cookies: Required for core website functionality and cannot be disabled.
– Functional Cookies: Improve user experience by remembering settings and preferences.
– Analytics Cookies: Gather statistical data to help us understand user behavior and improve our website.
– Performance Cookies: Help us measure the effectiveness of our promotions, loading speeds, and site errors.

Cookies are stored either for the duration of your session or persistently based on purpose.

10. Cookie Management and Regulatory Compliance

In compliance with the GDPR and CCPA, we provide a cookie consent banner upon your first visit to hearthvisionhomes.com. You can manage or revoke your cookie preferences at any time via the “Cookie Settings” link in the website footer. Additionally, your browser may allow you to block or delete cookies individually.

Note: Blocking essential cookies may affect website functionality.

11. Special Protections for Children

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from anyone under 13. If you believe a child has provided us with personal information, please contact us at [email protected] and we will take appropriate measures to investigate and address the matter.

12. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our business operations. Updates will be posted to this page, and significant changes may be communicated directly via email or on our homepage. Continued use of hearthvisionhomes.com after such updates constitutes acceptance of the revised policy.

13. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or our handling of your personal data, please contact us at:

Email: [email protected]
Website: https://hearthvisionhomes.com

We are committed to protecting your data privacy and complying with all applicable laws. Please don’t hesitate to reach out with any privacy-related concerns or inquiries.